StageReady Academy Privacy Policy

Introduction

Welcome to the Privacy Policy of StageReady Academy, located at 1500 Broadway, New York, NY 10036, in the heart of the Theater District. At StageReady Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, enroll in our courses, or otherwise engage with our services. This policy is effective as of October 26, 2023.

StageReady Academy, founded by the esteemed Eleanor Vance, is dedicated to providing exceptional acting training in a supportive and collaborative environment. Our commitment extends to protecting the privacy of our students, faculty, staff, alumni, and website visitors. We have appointed a Data Protection Officer, Ms. Seraphina Moreau, who can be reached at [email protected] for any privacy-related concerns.

Data Collection

We collect various types of information to provide and improve our services. This includes:

• Personal Information: This includes your name, address, email address, phone number, date of birth, and other contact details, which we collect when you register for courses, subscribe to our newsletter, or contact us through our website.
• Payment Information: When you enroll in a course or purchase a service, we collect payment information such as credit card details or other financial information necessary to process your payment. Please note that we use secure payment gateways and do not store your credit card information on our servers.
• Website Usage Data: We collect information about your interaction with our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We use cookies and similar tracking technologies to collect this data. See our Cookies Policy for more information.
• Student Records: For enrolled students, we maintain records of courses taken, grades, attendance, performance evaluations, and other academic information.
• Communications: We retain copies of communications you send to us, such as emails, letters, or online forms.
• Photographs and Videos: During classes and events, we may take photographs or videos of students for promotional and educational purposes. We will always seek your consent before using your image in our marketing materials.

Data Usage

We use the collected data for the following purposes:

• Providing Services: To enroll you in courses, process payments, administer your student account, and provide you with access to course materials and resources.
• Communication: To respond to your inquiries, provide customer support, send you important updates about our courses, events, and academy news, and solicit feedback.
• Marketing: To send you promotional materials, newsletters, and information about our courses and events that may be of interest to you. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Improving Services: To analyze website usage data, conduct research, and improve our website, courses, and services.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Internal Operations: For internal administrative purposes, such as accounting, auditing, and data analysis.
• Promotional Materials: With your consent, we may use your photographs, videos, and testimonials in our promotional materials, such as our website, brochures, and social media channels.

Data Protection

We take the security of your data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect sensitive data, such as payment information, during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions.
• Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Physical Security: Our facilities are protected by physical security measures, such as surveillance cameras and access controls.
• Employee Training: We provide regular training to our employees on data privacy and security best practices.

Specifically, we utilize Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers. We also employ firewalls and intrusion detection systems to prevent unauthorized access to our network. In the event of a data breach, we will notify you and the relevant authorities as required by law.

User Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions under applicable law.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Withdrawal of Consent: If we process your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may require you to verify your identity before processing your request.

If you believe that our processing of your personal information violates your rights, you have the right to lodge a complaint with a supervisory authority. In the United States, the relevant supervisory authority is the Federal Trade Commission (FTC).

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

StageReady Academy
1500 Broadway
New York, NY 10036
Email: [email protected]
Phone: (212) 555-7890

Our Data Protection Officer is Ms. Seraphina Moreau, who can be reached at the email address provided above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes to this policy will be communicated to you directly, where appropriate, via email.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Student records are typically retained for [Number] years after graduation or last attendance, in accordance with educational record retention guidelines. Payment information is retained only for the duration necessary to process the transaction and prevent fraud. Website usage data is typically retained for [Number] months for analytical purposes.

Third-Party Services

We may use third-party services, such as payment processors, email marketing platforms, and website analytics tools, to support our operations. These third-party services may have their own privacy policies, which we encourage you to review. We are not responsible for the privacy practices of these third parties. We only use third-party services that are compliant with applicable data protection laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We have Data Processing Agreements (DPAs) in place with all our third-party service providers to ensure the protection of your data.

International Data Transfers

As StageReady Academy is located in New York City, United States, your personal information may be transferred to and processed in the United States. The United States may not have the same data protection laws as your country of residence. By providing your personal information to us, you consent to the transfer of your information to the United States and its processing in accordance with this Privacy Policy. We will take appropriate measures to ensure that your data is adequately protected during international transfers, such as using Standard Contractual Clauses approved by the European Commission.